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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (7)

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• Troubleshooting Zoom Login Errors within Canvas
• Recording Zoom Meetings in Canvas
• Adding LinkedIn information to your Brunonia profile
• What is BrownConnect?
• Accessing the Alumni Interviewing Dashboard

View 7 articles

Accounts and Passwords (51)

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• Vendor Accounts
• TravelSafe: Introduction to Department Manager Functions
• Updating personal, home, and/or work information in Brunonia
• Brown Alumni Accounts
• Learn about Lifetime Brown Email for Alumni

View 51 articles

Business Systems (58)

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• Install Cognos for Microsoft Office
• See Who's Looking at Your Tableau Server Content
• Analyze Survey Data in Tableau
• Tableau Server Publisher Responsibilities
• Manage Tableau Server Project Security in Brown Groups

View 58 articles

Email and Collaboration (140)

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• Gmail search slowness for Chrome users due to Virtru extension
• Forwarding Email with Virtru
• Use Persistent File Protection with an Attachment in Virtru
• Google Training & Feedback Resources for New Users
• Google Calendar - Adding Attachments

View 140 articles

Desktop Computing and Printing (111)

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• Making the most of your equipment and connection for learning remotely
• Field Medic's Guide to Fixing your Own Computer
• Access Computing Lab Software Off-Campus
• Software that Requires VPN for Off-Campus Use
• Working Remotely - A Telecommuting Guide

View 111 articles

Network and Connectivity (32)

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• New security certificate for the Brown wireless network - July 2019
• Connect Chrome OS to Brown's Wireless Network
• Troubleshoot VPN Connectivity Issues
• Connect to Brown's VPN on a Chromebook
• Find Your IP Address

View 32 articles

Phones & Conferencing (58)

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• Pre-assigning Participants to Zoom Breakout Rooms
• Zoom: Enhanced Security Settings for Teaching
• Zoom for Teaching & Learning / Spring 2020 FAQ
• Troubleshooting Jabber
• Joining a Zoom Meeting by Phone Only (for those without smartphones)

View 58 articles

Security (57)

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• Zoom: Enhanced Security Settings for Teaching
• Digital Copyright Infringement FAQ
• Disabling Pop-up Blockers
• View a Sender's Email Address in Gmail
• Weknow.ca virus, Browser hijacker

View 57 articles

Software (32)

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• Keep Your Web Browsers up to Date
• Endnote missing in Office/Word
• Adobe Creative Cloud Access on Public Computers
• Software for Brown Physicians Inc Members
• Teamviewer QuickSupport Download

View 32 articles

Teaching Learning and Research (179)

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• Adding Test Accommodations in Canvas Quizzes
• Pre-assigning Participants to Zoom Breakout Rooms
• Remote Learning Resource Index [for Students]
• Zoom: Enhanced Security Settings for Teaching
• Zoom for Teaching & Learning / Spring 2020 FAQ

View 179 articles

Technical Systems (20)

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• Zoom H6 Recorder
• Chromebooks Laptops
• Sony Handicam HDR-CX675
• Add Alt Tags to Images in Your Articles
• Use the SSH Gateway

View 20 articles

Troubleshooting (4)

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• Zoom Displaying Participant Name Incorrectly Solution
• PCI 2018 - Troubleshooting Documentation
• Slow/Spotty Network performance
• Unable to connect to a specific website/blog

View 4 articles

Web and Online Media (98)

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• Creating Personal Bookmarks in Panopto Videos
• Click title above to see Sub-categories
• Adding and Formatting Tables
• Add a Video in BrownSites 2.0
• Add Images in BrownSites 2.0

View 98 articles

Video and Audio (43)

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• Zoom F1 Recorder
• Brown Meeting Spaces: Standards
• IT Service Center Loaner Equipment: Logitech Conference Cam Connect
• Service Center Loaner Rental Agreement
• IT Service Center Loaner Equipment: Portable PA Speaker

View 43 articles

Policy Frequently Asked Questions (3)

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• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about the Cellular Communication Devices Policy

View 3 articles