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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (5)

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• Brown Alumni Accounts
• Updating personal, home, and/or work information in MyBrown
• Accessing the Alumni Interviewing Dashboard
• What is BrownConnect?
• Using Google Assignments in Canvas

View 5 articles

Accounts and Passwords (59)

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• Request Access to an Administrative Application
• Reset Your Brown Password
• Students: Changes to Your Access After Degree Completion
• Set up a Replacement Smartphone (same phone number) for Two-Step Verification
• Get Going with LastPass Video

View 59 articles

Business Systems (72)

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• View Usage Charges for a Department
• Post-Application Forms in UFunds
• Tableau Server Publisher Responsibilities
• Format Dates (and Times) in a Report
• GET Food- Common Problems and How to Avoid Them

View 72 articles

Email and Collaboration (148)

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• Open Email Links with Gmail in Firefox
• Use Chrome with Multiple Google Accounts
• Send Reusable Snippets of Text with Canned Responses
• Activate Banner Course Email
• BrownGroups -- Creating Folders and Groups

View 148 articles

Desktop Computing and Printing (118)

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• Install a Non-Domain Department Printer in Windows Vista
• Get Started with Druva Backups
• Connect To Brown's RemoteApp Service on Windows
• Software that Requires VPN for Off-Campus Use
• Field Medic's Guide to Fixing your Own Computer

View 118 articles

Network and Connectivity (34)

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• Connect a Browserless Device to Brown's Wireless Network (Printers, Consoles, Smart TVs, etc.)
• Connect an Apple TV to the Brown-Guest Network
• Remove the Brown-Guest Wireless Profile from Your Computer or Device
• Connect To Brown's VPN (PC & Mac)
• Connect To Brown's VPN on Linux

View 34 articles

Phones & Conferencing (79)

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• Use an iPhone or iPad at Brown
• Install and Use Jabber on a Mobile Device
• Cisco 8831 Conference Phone: Make Calls
• Using Zoom for Remote Teaching
• Nonverbal Feedback in Zoom

View 79 articles

Security (66)

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• Learn About FileVault 2 (Encryption for Macs)
• Protect Laptops, Mobile Devices & Flash Drives
• Learn about Ransomware and How to Protect Yourself
• Disable Macros in Microsoft Software
• LastPass Frequently Asked Questions (FAQ)

View 66 articles

Software (36)

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• Matlab Total Academic Headcount (TAH) Toolboxes
• Save Files to Dropbox from Office 365
• Extract Names from a Cell with an Excel Formula
• Wolfram|Alpha Pro and Wolfram|Alpha Notebook Edition
• Mathematica Access and Download

View 36 articles

Teaching Learning and Research (201)

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• Request a Course Blog
• Canvas Speedgrader
• Create Canvas Calendar Events
• Students: Update your ASK Concentration Declaration Course Plan
• Activate Banner Course Email

View 201 articles

Technical Systems (31)

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• Group Creation Conventions for Active Directory
• Access Department File Services from the Web
• Restore Files from Department File Services on a Mac
• Microsoft Enrollment for Education Service (EES)
• Microsoft Select Plus Program

View 31 articles

Troubleshooting (5)

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• Unable to connect to a specific website/blog
• Slow/Spotty Network performance
• PCI 2018 - Troubleshooting Documentation
• Zoom Displaying Participant Name Incorrectly Solution
• How to Confirm that your CrowdStrike installation was successful

View 5 articles

Web and Online Media (62)

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• How to create a new Page or News item
• Make a New Page and Add It to the Navigation
• Protect Your Social Media Accounts
• Web Analytics and Statistics
• Getting Started with BrownSites 2.0

View 62 articles

Video and Audio (40)

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• Copying Echo Captures to a different course
• Learn about Lecture Capture
• Locations Covered by Media Services Audio Support
• Manage your Playlists and Content
• IT Service Center Loaner Equipment [2021]

View 40 articles

Policy Frequently Asked Questions (5)

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• Frequently Asked Questions about the Cellular Communication Devices Policy
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices
• Endpoint Security Policy Exception Request
• Computer Purchase Policy Exception Request

View 5 articles