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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (6)

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• Brown Alumni Accounts
• Updating personal, home, and/or work information in Brunonia
• Accessing the Alumni Interviewing Dashboard
• What is BrownConnect?
• Adding LinkedIn information to your Brunonia profile

View 6 articles

Accounts and Passwords (52)

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• Enable Two-Step Verification for your Brown Account
• Shibboleth Attribute Release Policies and Best Practices
• Two-Step Verification Tips
• Find Your Banner ID Number
• Brown Alumni Accounts

View 52 articles

Business Systems (69)

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• Access a Department Bill in Pinnacle
• Grant Period Options in UFunds
• Tableau Server Projects
• Report output appears instead of prompt page in Cognos Analytics
• Troubleshoot a Cognos Analytics Schedule, Subscription, or Background Run Failure

View 69 articles

Email and Collaboration (144)

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• Change Your Display Name in Gmail
• Manage Your Google Group Settings
• Enable a Vacation Responder (Out of Office Message)
• Learn More about G Suite for Education at Brown
• Two Google Accounts

View 144 articles

Desktop Computing and Printing (104)

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• Access Department File Services from the Web
• Supported Operating Systems for Windows
• Install Druva InSync
• Submit a Canon Service Order for Printer Repair
• Use a Computer Managed by Remote Management Tools

View 104 articles

Network and Connectivity (33)

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• Connect to Brown's Wireless Network
• Changes in Brown’s Network Security Zones
• Connect a Roku to the Brown-Guest Network and set up Philo Edu (IPTV)
• Connect Linux to Brown's Wireless Network
• Connect to Brown's VPN on a Chromebook

View 33 articles

Phones & Conferencing (71)

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• Try Zoom Video and Web Conferencing Service
• Cisco 8811, 8851, 8865: Manage Call History (including Missed Call list)
• Set Up Wifi Calling on an iPhone
• Zoom: Enhanced Security Settings
• Pre-assigning Participants to Zoom Breakout Rooms

View 71 articles

Security (57)

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• Learn About Spirion (formerly Identity Finder)
• Prepare Your Laptop for Traveling
• Prepare Your Mobile Device for Traveling
• Configure Incognito Browsing
• Use the Safety Session Timer in Brown Guardian

View 57 articles

Software (33)

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• Install Microsoft Office: Office 365 (Students, Faculty and Staff Personal Computers)
• Troubleshooting and FAQs for Microsoft Office
• Install Brown's Standard Typefaces
• Purchase Discounted Software
• Adobe Creative Cloud Access on Public Computers

View 33 articles

Teaching Learning and Research (186)

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• Add Users to a Canvas Course
• Create and Manage Student Groups in Canvas
• Activate Course E-reserves in Canvas
• Students: Find your study away/abroad institution in ASK
• Harmonize Discussion Tool

View 186 articles

Technical Systems (24)

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• Connect to Campus File Storage with Mac OSX
• Connect to Departmental File Services on Windows
• Access Department File Services from the Web
• Use the SSH Gateway
• GITHUB for Brown

View 24 articles

Troubleshooting (4)

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• Unable to connect to a specific website/blog
• Slow/Spotty Network performance
• PCI 2018 - Troubleshooting Documentation
• Zoom Displaying Participant Name Incorrectly Solution

View 4 articles

Web and Online Media (98)

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• View A Complete List of All Your Content
• Your BrownSites Version
• Remove a Page from the Menu While Keeping it in the Hierarchy
• Attach Files to Content
• Use the Events Calendar

View 98 articles

Video and Audio (35)

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• Adding Slides to Panopto Recording
• IT Service Center Loaner Equipment: Logitech Conference Cam Connect
• Computer Loaner Specs
• Hybrid Teaching - Base Installation
• AVer CAM520 Pro Guide

View 35 articles

Policy Frequently Asked Questions (3)

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• Frequently Asked Questions about the Cellular Communication Devices Policy
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices

View 3 articles