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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (7)

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• Krossover Access Request - Directions
• Adding LinkedIn information to your Brunonia profile
• What is BrownConnect?
• Eresources available to Alumni
• Accessing the Alumni Interviewing Dashboard

View 7 articles

Accounts and Passwords (50)

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• TravelSafe: Introduction to Department Manager Functions
• Updating personal, home, and/or work information in Brunonia
• Brown Alumni Accounts
• Learn about Lifetime Brown Email for Alumni
• Find Your Banner ID Number

View 50 articles

Business Systems (34)

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• Filemaker - Opening databases in Windows
• Filemaker - Opening databases in macOS
• Grant Options in UFunds
• Work with Grants and Grant Periods
• Search for Users in UFunds

View 34 articles

Email and Collaboration (131)

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• Use Team Drive at Brown
• Warning Notices about GTempAccounts
• Collaborate on Qualtrics Surveys
• Comparison of Survey Tools
• Manage Your Departmental Space in Space Reservations @ Brown

View 131 articles

Desktop Computing and Printing (96)

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• Print to MyPrint from a Windows Computer (BETA)
• Print to MyPrint from a Mac (BETA)
• Guest printing instructions for MyPrint
• Connect to Brown's RemoteApp Service on macOS with Remote Desktop 8.0.44
• Mojave (macOS 10.14) - What Works?

View 96 articles

Network and Connectivity (31)

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• Connect Chrome OS to Brown's Wireless Network
• Troubleshoot VPN Connectivity Issues
• Connect to Brown's VPN on a Chromebook
• Find Your IP Address
• Connect Linux to Brown's Wireless Network

View 31 articles

Phones & Conferencing (50)

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• Zoom Room Overview and How To Request One?
• Play a Chime When Participants Enter a Zoom Meeting
• Set Up Wifi Calling on an iPhone
• Set Up Wifi Calling on an Android
• Zoom: Basic Connection for Remote Participants

View 50 articles

Security (56)

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• Weknow.ca virus, Browser hijacker
• How to Enable BitLocker
• How to Unlock a FileVault 2 Encrypted Mac
• How to Enable FileVault 2 Using Self Service
• How to Turn off FileVault 2 Encryption

View 56 articles

Software (28)

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• Teamviewer QuickSupport Download
• Create Accessible Microsoft Office Documents
• Extract Names from a Cell with an Excel Formula
• Install Brown University Guides
• Purchase Discounted Software

View 28 articles

Teaching Learning and Research (148)

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• Piazza & Student Privacy
• Canvas Course Setup Checklist
• Faculty: Manage Overrides in Courses@Brown
• Students: Request an Override in Courses@Brown
• iClicker Cloud for Instructors: Install and Setup Guide

View 148 articles

Technical Systems (17)

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• Add Alt Tags to Images in Your Articles
• Use the SSH Gateway
• Home Use of Brown's Microsoft Software
• Microsoft Software
• Microsoft Software Purchasing Information

View 17 articles

Troubleshooting (4)

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• Zoom Displaying Participant Name Incorrectly Solution
• PCI 2018 - Troubleshooting Documentation
• Slow/Spotty Network performance
• Unable to connect to a specific website/blog

View 4 articles

Web and Online Media (98)

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• Creating Personal Bookmarks in Panopto Videos
• Click title above to see Sub-categories
• Adding and Formatting Tables
• Add a Video in BrownSites 2.0
• Add Images in BrownSites 2.0

View 98 articles

Video and Audio (43)

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• Service Center Loaner Rental Agreement
• IT Service Center Loaner Equipment: Portable PA Speaker
• IT Service Center Loaner Equipment: Sony FDR-AX53 digital camcorder
• IT Service Center Loaner Equipment: Sony α6300 digital camera
• IT Service Center Loaner Equipment: ZOOM H1n Handy Recorder

View 43 articles