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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (6)

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• Brown Alumni Accounts
• Updating personal, home, and/or work information in Brunonia
• Accessing the Alumni Interviewing Dashboard
• What is BrownConnect?
• Adding LinkedIn information to your Brunonia profile

View 6 articles

Accounts and Passwords (52)

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• Use Two-Step Verification for Your Brown Account
• Create a Strong Password
• Oasis Password Reset
• Updating personal, home, and/or work information in Brunonia
• TravelSafe: Introduction to Department Manager Functions

View 52 articles

Business Systems (70)

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• View a Summary of a Bill in Pinnacle
• Submit a Business Service Change Request
• Inviting Non-Brown Users to UFunds
• Troubleshoot a Cognos Analytics Schedule, Subscription, or Background Run Failure
• Share and Publish Tableau Visualizations

View 70 articles

Email and Collaboration (146)

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• Manage Gmail Compose Windows
• Manage User Roles in Your Google Group
• Open Email Links with Gmail in Safari
• Managing Your List on Listerv
• Importing Mail From A Personal Mailbox Into Your Brown Account

View 146 articles

Desktop Computing and Printing (105)

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• Try Zoom Video and Web Conferencing Service
• Image a Windows Computer Lab
• Order Canon Toner or Staples for a Departmental Printer
• Windows 7 Known Issues
• Catalina (macOS 10.15) - What Works?

View 105 articles

Network and Connectivity (33)

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• Connect to Brown's Wireless Network
• Connect to Brown's Guest Wireless Network
• Find Your IP Address
• Troubleshooting VPN
• Connect Chrome OS to Brown's Wireless Network

View 33 articles

Phones & Conferencing (72)

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• Find Recommended iPad Apps
• Cisco 8811, 8851, 8865: Forward Calls
• Use the Zoom Scheduler Plugin in Chrome and Firefox
• Using Polling in Zoom
• International Dialing

View 72 articles

Security (58)

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• Protect Your Computer Against Viruses and Malware
• Learn About BitLocker (Encryption for Windows)
• Prepare Your Mobile Device for Traveling
• Configure Incognito Browsing
• Zoom: Enhanced Security Settings

View 58 articles

Software (31)

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• Protect Files, Sheets and Cells in Excel 2007
• Save Files to Dropbox from Office 365
• Purchase Discounted Software
• Teamviewer QuickSupport Download
• Software for Brown Physicians Inc Members

View 31 articles

Teaching Learning and Research (188)

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• Edit Canvas Account Settings
• ASK Declarations Workflow
• Learn About Online Movies (OCRA)
• Library EResource - EBSCO Browser Support
• Students: Choose between Study Away/Abroad and Equivalency Review

View 188 articles

Technical Systems (27)

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• Connect to Campus File Storage with Mac OSX
• Connect to Departmental File Services on Windows
• Use the SSH Gateway
• GITHUB for Brown
• Service Outage - Alerting using Opsgenie

View 27 articles

Troubleshooting (4)

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• Unable to connect to a specific website/blog
• Slow/Spotty Network performance
• PCI 2018 - Troubleshooting Documentation
• Zoom Displaying Participant Name Incorrectly Solution

View 4 articles

Web and Online Media (98)

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• Change Your Banner Image
• Recover A Deleted Page Or News Item
• Change the Banner Image
• Add a Page to the Navigation
• Creating Personal Bookmarks in Panopto Videos

View 98 articles

Video and Audio (36)

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• Request Lecture Capture
• Adding Slides to Panopto Recording
• AV upgrades (Salomon, Rock & RI Hall)
• Computer Loaner Specs
• Hybrid Teaching - Owl Camera

View 36 articles

Policy Frequently Asked Questions (3)

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• Frequently Asked Questions about the Cellular Communication Devices Policy
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices

View 3 articles