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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (5)

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• Adding LinkedIn information to your Brunonia profile
• What is BrownConnect?
• Accessing the Alumni Interviewing Dashboard
• Updating personal, home, and/or work information in Brunonia
• Brown Alumni Accounts

View 5 articles

Accounts and Passwords (51)

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• Vendor Accounts
• TravelSafe: Introduction to Department Manager Functions
• Updating personal, home, and/or work information in Brunonia
• Brown Alumni Accounts
• Learn about Lifetime Brown Email for Alumni

View 51 articles

Business Systems (44)

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• Known Issues in Cognos Analytics
• Publish a Tableau Dashboard to a Website
• Cognos Analytics Sign Out/Timeout
• Connect to High Security FileMaker Databases
• Get started with Banner Admin Pages

View 44 articles

Email and Collaboration (139)

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• Forwarding Email with Virtru
• Use Persistent File Protection with an Attachment in Virtru
• Google Training & Feedback Resources for New Users
• Google Calendar - Adding Attachments
• Shared Mailboxes, Delegate Access, and Contacts

View 139 articles

Desktop Computing and Printing (104)

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• Connect to Brown's Key Management Service (KMS) to activate Office/Windows
• Trust Relationship Errors at Logon
• Catalina (macOS 10.15) - What Works?
• Request Types
• Connect to Brown's RemoteApp Service on Linux (Unsupported)

View 104 articles

Network and Connectivity (32)

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• New security certificate for the Brown wireless network - July 2019
• Connect Chrome OS to Brown's Wireless Network
• Troubleshoot VPN Connectivity Issues
• Connect to Brown's VPN on a Chromebook
• Find Your IP Address

View 32 articles

Phones & Conferencing (52)

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• Change to accessing call history on Brown phones
• Schedule a Zoom Meeting on Behalf of Someone
• Zoom Roles and their Meeting Controls
• Zoom Room Overview and How To Request One?
• Play a Chime When Participants Enter a Zoom Meeting

View 52 articles

Security (56)

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• Digital Copyright Infringement FAQ
• Disabling Pop-up Blockers
• View a Sender's Email Address in Gmail
• Weknow.ca virus, Browser hijacker
• How to Enable or Disable BitLocker

View 56 articles

Software (31)

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• Endnote missing in Office/Word
• Adobe Creative Cloud Access on Public Computers
• Software for Brown Physicians Inc Members
• Teamviewer QuickSupport Download
• Create Accessible Microsoft Office Documents

View 31 articles

Teaching Learning and Research (168)

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• Canvas Gradebook Overview
• Hide and Post Grades in Canvas
• Grading Student Submissions in Canvas
• Download Your Canvas Course Content
• Gitbook: Importing from Confluence

View 168 articles

Technical Systems (20)

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• Zoom H6 Recorder
• Chromebooks Laptops
• Sony Handicam HDR-CX675
• Add Alt Tags to Images in Your Articles
• Use the SSH Gateway

View 20 articles

Troubleshooting (4)

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• Zoom Displaying Participant Name Incorrectly Solution
• PCI 2018 - Troubleshooting Documentation
• Slow/Spotty Network performance
• Unable to connect to a specific website/blog

View 4 articles

Web and Online Media (98)

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• Creating Personal Bookmarks in Panopto Videos
• Click title above to see Sub-categories
• Adding and Formatting Tables
• Add a Video in BrownSites 2.0
• Add Images in BrownSites 2.0

View 98 articles

Video and Audio (43)

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• Zoom F1 Recorder
• Brown Meeting Spaces: Standards
• IT Service Center Loaner Equipment: Logitech Conference Cam Connect
• Service Center Loaner Rental Agreement
• IT Service Center Loaner Equipment: Portable PA Speaker

View 43 articles

Policy Frequently Asked Questions (3)

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• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about the Cellular Communication Devices Policy

View 3 articles