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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (5)

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• Brown Alumni Accounts
• Updating personal, home, and/or work information in MyBrown
• Accessing the Alumni Interviewing Dashboard
• What is BrownConnect?
• Using Google Assignments in Canvas

View 5 articles

Accounts and Passwords (59)

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• Enable Two-Step Verification for your Brown Account
• Updating personal, home, and/or work information in MyBrown
• Using a YubiKey for Duo Two-Factor Authentication
• Name Changes at Brown
• Activating Accounts for 5th Year Masters Students

View 59 articles

Business Systems (72)

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• View a Summary of a Bill in Pinnacle
• Coeus Organization Request: Required Information
• Inviting Non-Brown Users to UFunds
• Request a Tableau Server Project
• Install Cognos for Microsoft Office

View 72 articles

Email and Collaboration (148)

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• Access Your BrownGroups
• Access Apps in Google
• Decide Whether to Delete or Archive in Google Mail
• Request a Google Group
• Configure Brown Email on Your iPhone or iPad

View 148 articles

Desktop Computing and Printing (117)

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• Install a Windows Department Printer on a Mac
• LabVIEW Academic Site License Software
• Clear Your Browser Cache
• Service and Repair: Apple Mail in return time
• Connect to MyApps on macOS

View 117 articles

Network and Connectivity (34)

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• Connect macOS to Brown's Wireless Network
• Brown's Wireless Connection Settings
• Connect Windows to Brown's Wireless Network
• Verify That You're Connected to the Brown Network
• New security certificate for the Brown wireless network - July 2019

View 34 articles

Phones & Conferencing (79)

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• Use Your Phone
• Cisco 8811, 8851, 8865: Forward Calls
• Use the Zoom Scheduler Plugin in Chrome and Firefox
• Enable Live Automatic Captions
• Hybrid Zoom meeting guide for small conference room

View 79 articles

Security (66)

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• Clean an Infected Computer
• Learn About Malware Menaces (Viruses, Spyware, Botnets & More)
• Know Your Cookies
• Protect Your Social Media Accounts
• Display the Full Headers of an Email

View 66 articles

Software (36)

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• Install Microsoft Office: Office 365 (Students, Faculty and Staff Personal Computers)
• Software for Brown Physicians Inc Members
• Adobe Creative Cloud Access on Public Computers
• Keep Your Web Browsers up to Date
• Mathematica Software For Facility and Staff from Wolfram

View 36 articles

Teaching Learning and Research (201)

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• Get Started with Rosetta Stone
• Set Varied Due Dates by Section for Canvas Assignments, Discussions, and Quizzes
• Faculty and Staff: Review Online Course Proposals
• Using the Pages Tool in Canvas
• Publish Canvas Course Site

View 201 articles

Technical Systems (31)

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• Restore Files from Campus File Storage in Windows
• Service Outage - Alerting using Opsgenie
• Brown and GitHub's SAML Auth
• Requesting access to Brown CIS GitHub org
• Managing Subscriptions To Statuspage Alerts

View 31 articles

Troubleshooting (5)

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• Unable to connect to a specific website/blog
• Slow/Spotty Network performance
• PCI 2018 - Troubleshooting Documentation
• Zoom Displaying Participant Name Incorrectly Solution
• How to Confirm that your CrowdStrike installation was successful

View 5 articles

Web and Online Media (62)

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• Create a Go Link (shortened Brown URL)
• Insert and Edit Links
• Get Started with QR Codes
• Who Will Enter My Content?
• Delete an Image

View 62 articles

Video and Audio (40)

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• Installing Panopto Personal Recorder
• Recording with Personal Recorder for Mac
• Get Started with Digital Signage
• Create Content for Your Digital Sign
• IT Service Center Loaner Equipment: Logitech Conference Cam Connect

View 40 articles

Policy Frequently Asked Questions (5)

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• Frequently Asked Questions about the Cellular Communication Devices Policy
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices
• Endpoint Security Policy Exception Request
• Computer Purchase Policy Exception Request

View 5 articles