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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (5)

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• Brown Alumni Accounts
• Updating personal, home, and/or work information in MyBrown
• Accessing the Alumni Interviewing Dashboard
• What is BrownConnect?
• Using Google Assignments in Canvas

View 5 articles

Accounts and Passwords (60)

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• Request a Brown Account for an Affiliate
• Change Your Preferred Name in Brown Systems
• Enter a Mobile Number for Emergency Notifications and Password Resets
• Methods of Verification for Two-Step
• Learn about Lifetime Brown Email for Alumni

View 60 articles

Business Systems (72)

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• Cognos Analytics Data Refresh Schedules & Maintenance Window
• Use Cognos Analytics When You Telecommute
• FileMaker - Opening databases in macOS
• Get started with Banner Admin Pages
• Special Characters to Avoid Using

View 72 articles

Email and Collaboration (148)

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• Access Your Email Abroad
• Access Postini
• Configure Brown Email in Outlook
• Check the Status of Google Apps
• Use Two-Step Verification for a Google Account (Your Brown Email)

View 148 articles

Desktop Computing and Printing (118)

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• Recommended Windows Computers
• Recommended macOS Computers
• Create a Windows Image
• Submit a Canon Service Order for Printer Repair
• Working with Files in RemoteApp

View 118 articles

Network and Connectivity (34)

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• Connect to the Eduroam Network
• Progress of Campus Wireless Upgrades
• Connect Windows Phone to Brown's Wireless Network
• Connect iOS to Brown's Wireless Network
• How to Confirm that your CrowdStrike installation was successful

View 34 articles

Phones & Conferencing (79)

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• Configure Brown Email on Other Mobile Devices / Clients
• 7841 Phone Quick Start Guide
• Cisco 8831 Conference Phone: Conferencing
• Get Started with Zoom Web Conferencing
• Troubleshooting Zoom Login Errors within Canvas

View 79 articles

Security (66)

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• Recover from Identity Theft
• Dispose of a Computer or Device Securely
• How to Turn off FileVault 2 Encryption
• Weknow.ca virus, Browser hijacker
• Bitdefender Antivirus for macOS

View 66 articles

Software (36)

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• Update your Matlab Designated Computer License
• Matlab Designated Computer Installation
• Disable the Dragon Naturally Speaking Chrome Extension
• Connect to Brown's Key Management Service (KMS) to activate Office/Windows
• Microsoft OneDrive

View 36 articles

Teaching Learning and Research (201)

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• Canvas Course Conclude
• Panopto Personal Recorder User's Guide
• Canvas Faculty Reference Guide
• Copying Echo Captures to a different course
• Activate Course E-reserves in Canvas

View 201 articles

Technical Systems (31)

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• Decide How to Store and Share Files
• Connect to Department File Services on Linux
• Microsoft Software Purchasing Information
• Microsoft Software
• Home Use of Brown's Microsoft Software

View 31 articles

Troubleshooting (5)

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• Unable to connect to a specific website/blog
• Slow/Spotty Network performance
• PCI 2018 - Troubleshooting Documentation
• Zoom Displaying Participant Name Incorrectly Solution
• How to Confirm that your CrowdStrike installation was successful

View 5 articles

Web and Online Media (62)

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• Publish Content And Make It Public
• Attach Files
• Request a non-course Brown Blog
• Embed TimelineJS into BrownBlogs (Wordpress)
• Add Images in BrownSites 2.0

View 62 articles

Video and Audio (40)

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• Add Media Library To Canvas
• Using the Panopto Android App
• Brown Meeting Spaces: Standards
• Hybrid Teaching - Zoom Room
• Hybrid Teaching - Base Installation

View 40 articles

Policy Frequently Asked Questions (5)

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• Frequently Asked Questions about the Cellular Communication Devices Policy
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices
• Endpoint Security Policy Exception Request
• Computer Purchase Policy Exception Request

View 5 articles