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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (6)

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• Brown Alumni Accounts
• Updating personal, home, and/or work information in Brunonia
• Accessing the Alumni Interviewing Dashboard
• What is BrownConnect?
• Adding LinkedIn information to your Brunonia profile

View 6 articles

Accounts and Passwords (52)

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• Details on Metadata Management
• Shibboleth and Application Logout Best Practices
• Log out of Brown Services
• Activate Your Brown Email Account after Activating Your Brown Username
• Add Phones and Devices for Two-Step Verification

View 52 articles

Business Systems (70)

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• Get Tableau
• Search for Users in UFunds
• Cognos Analytics Sign Out/Timeout
• Known Issues in Cognos Analytics
• FileMaker - Troubleshooting Connections to Databases

View 70 articles

Email and Collaboration (145)

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• Change Your Display Name in Gmail
• Manage Your Google Group Settings
• Enable a Vacation Responder (Out of Office Message)
• Learn More about G Suite for Education at Brown
• Two Google Accounts

View 145 articles

Desktop Computing and Printing (106)

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• Install a Non-Domain Department Printer in Windows Vista
• Connect your Apple Computer to Wireless Printer (via IP or Hostname)
• Connect to Brown's RemoteApp Service on Linux (Unsupported)
• Software that Requires VPN for Off-Campus Use
• Switching out of S mode in Windows 10

View 106 articles

Network and Connectivity (33)

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• Secure Your Home Router
• Change the Order of Your Preferred Wireless Networks
• Find the MAC Address of a Computer or Device
• Connect a Roku to the Brown-Guest Network and set up Philo Edu (IPTV)
• Improving your home wifi performance

View 33 articles

Phones & Conferencing (74)

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• 8845/65 Phone Quick Start Guide
• iPhone , ipad , Any IOS Backup and Restore
• Set Up Wifi Calling on an Android
• Audio Transcripts for Zoom Meetings
• Zoom integrations :What is already approved, and why we cannot approve more at this time

View 74 articles

Security (59)

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• Install and Activate Brown Guardian
• Learn about the Features of the Brown Guardian App
• Don't Be Mistaken for a Phish
• Protect Yourself from Phone Scams by Blocking Calls
• Blocked Website

View 59 articles

Software (31)

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• Install Microsoft Office: Office 365 (Students, Faculty and Staff Personal Computers)
• Allowing Insecure Content in Firefox 23/24 and Chrome
• Install Brown's Standard Typefaces
• Adobe Creative Cloud Access on Public Computers
• Keep Your Web Browsers up to Date

View 31 articles

Teaching Learning and Research (189)

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• Request a Canvas Site
• Upload a Syllabus to coursetools.brown.edu
• Upload and Organize Course Files
• Advisors and Students: ​Writing Requirement Uploads for Participating Departments​
• Pre-assigning Participants to Zoom Breakout Rooms

View 189 articles

Technical Systems (27)

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• Restore Files from Campus File Storage in Windows
• Use the SSH Gateway
• Sony Handicam HDR-CX675
• Chromebooks Laptops
• Zoom H6 Recorder

View 27 articles

Troubleshooting (4)

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• Unable to connect to a specific website/blog
• Slow/Spotty Network performance
• PCI 2018 - Troubleshooting Documentation
• Zoom Displaying Participant Name Incorrectly Solution

View 4 articles

Web and Online Media (98)

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• Make a New Page and Add It to the Navigation
• Determine Whether to Use a Page or Article
• Change the Links in the Footer
• Roles and Permissions
• Manage your Webform

View 98 articles

Video and Audio (36)

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• Mac Chargers for Rental
• Caption a YouTube Video with a Script
• Brown Meeting Spaces: Standards
• Hybrid Teaching - Zoom Room
• Hybrid Teaching - Base Installation

View 36 articles

Policy Frequently Asked Questions (3)

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• Frequently Asked Questions about the Cellular Communication Devices Policy
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices

View 3 articles