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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (5)

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• Adding LinkedIn information to your Brunonia profile
• What is BrownConnect?
• Accessing the Alumni Interviewing Dashboard
• Updating personal, home, and/or work information in Brunonia
• Brown Alumni Accounts

View 5 articles

Accounts and Passwords (51)

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• Vendor Accounts
• TravelSafe: Introduction to Department Manager Functions
• Updating personal, home, and/or work information in Brunonia
• Brown Alumni Accounts
• Learn about Lifetime Brown Email for Alumni

View 51 articles

Business Systems (69)

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• Rerun a Failed Cognos Analytics Report
• Blind Reviews in UFunds
• Concatenate Data Items in a List Column
• Use a Function to Return the Report Name in Page Headers
• Special Characters to Avoid Using

View 69 articles

Email and Collaboration (143)

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• Defer Students Google Accounts
• Gmail Anti-Spoofing Warning Banner
• Importing Mail From A Personal Mailbox Into Your Brown Account
• Gmail search slowness for Chrome users due to Virtru extension
• Forwarding Email with Virtru

View 143 articles

Desktop Computing and Printing (111)

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• Splashtop for Customers
• Making the most of your equipment and connection for learning remotely
• Field Medic's Guide to Fixing your Own Computer
• Access Computing Lab Software Off-Campus
• Software that Requires VPN for Off-Campus Use

View 111 articles

Network and Connectivity (32)

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• New security certificate for the Brown wireless network - July 2019
• Connect Chrome OS to Brown's Wireless Network
• Troubleshooting VPN
• Connect to Brown's VPN on a Chromebook
• Find Your IP Address

View 32 articles

Phones & Conferencing (69)

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• Uploading & Sharing your Zoom Recording in Google Drive
• Recording a Zoom Meeting
• Zoom vs. Google Meet
• Using Polling in Zoom
• Keeping your Zoom client updated

View 69 articles

Security (57)

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• Zoom: Enhanced Security Settings
• Digital Copyright Infringement FAQ
• Disabling Pop-up Blockers
• View a Sender's Email Address in Gmail
• Weknow.ca virus, Browser hijacker

View 57 articles

Software (34)

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• Adobe License Explained - Adobe Named vs. Shared Licensing
• Keep Your Web Browsers up to Date
• Connect to Brown's Key Management Service (KMS) to activate Office/Windows
• Endnote missing in Office/Word
• Adobe Creative Cloud Access on Public Computers

View 34 articles

Teaching Learning and Research (176)

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• Panopto Video Quizzes for Canvas Assignment Grades
• Harmonize Discussion Tool
• Use Canvas Groups for Discussion Sections
• Creating Items from Modules
• How to Import a Template from Canvas Commons

View 176 articles

Technical Systems (23)

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• GITHUB for Brown
• Decide How to Store and Share Files for Researchers
• JupyterHub Overview
• Zoom H6 Recorder
• Chromebooks Laptops

View 23 articles

Troubleshooting (4)

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• Zoom Displaying Participant Name Incorrectly Solution
• PCI 2018 - Troubleshooting Documentation
• Slow/Spotty Network performance
• Unable to connect to a specific website/blog

View 4 articles

Web and Online Media (98)

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• Creating Personal Bookmarks in Panopto Videos
• Click title above to see Sub-categories
• Adding and Formatting Tables
• Add a Video in BrownSites 2.0
• Add Images in BrownSites 2.0

View 98 articles

Video and Audio (43)

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• Zoom F1 Recorder
• Brown Meeting Spaces: Standards
• IT Service Center Loaner Equipment: Logitech Conference Cam Connect
• Service Center Loaner Rental Agreement
• IT Service Center Loaner Equipment: Portable PA Speaker

View 43 articles

Policy Frequently Asked Questions (3)

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• Frequently Asked Questions about Security of Desktop, Laptop, Mobile, and other Endpoint Devices
• Frequently Asked Questions about Computer Purchases
• Frequently Asked Questions about the Cellular Communication Devices Policy

View 3 articles