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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Alumni (6)

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• Gradescope Overview
• Adding LinkedIn information to your Brunonia profile
• What is BrownConnect?
• Accessing the Alumni Interviewing Dashboard
• Updating personal, home, and/or work information in Brunonia

View 6 articles

Accounts and Passwords (50)

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• Vendor Accounts
• TravelSafe: Introduction to Department Manager Functions
• Updating personal, home, and/or work information in Brunonia
• Brown Alumni Accounts
• Learn about Lifetime Brown Email for Alumni

View 50 articles

Business Systems (41)

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• Connect to High Security FileMaker Databases
• Get started with Banner Admin Pages
• Post-Award Forms in UFunds
• Adhoc Awards in UFunds
• Processing Applications in UFunds

View 41 articles

Email and Collaboration (136)

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• Google Calendar - Adding Attachments
• Shared Mailboxes, Delegate Access, and Contacts
• Access Qualtrics Training
• Managing Your List on Listerv
• Use Team Drive at Brown

View 136 articles

Desktop Computing and Printing (100)

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• Request Types
• Connect to Brown's RemoteApp Service on Linux (Unsupported)
• Print to MyPrint from a Windows Computer (BETA)
• Print to MyPrint from a Mac (BETA)
• Guest printing instructions for MyPrint

View 100 articles

Network and Connectivity (32)

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• New security certificate for the Brown wireless network - July 2019
• Connect Chrome OS to Brown's Wireless Network
• Troubleshoot VPN Connectivity Issues
• Connect to Brown's VPN on a Chromebook
• Find Your IP Address

View 32 articles

Phones & Conferencing (53)

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• Change to accessing call history on Brown phones
• Schedule a Zoom Meeting on Behalf of Someone
• Zoom Roles and their Meeting Controls
• Zoom Room Overview and How To Request One?
• Play a Chime When Participants Enter a Zoom Meeting

View 53 articles

Security (55)

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• Disabling Pop-up Blockers
• View a Sender's Email Address in Gmail
• Weknow.ca virus, Browser hijacker
• How to Enable or Disable BitLocker
• How to Unlock a FileVault 2 Encrypted Mac

View 55 articles

Software (30)

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• Adobe Creative Cloud Access on Public Computers
• Software for Brown Physicians Inc Members
• Teamviewer QuickSupport Download
• Create Accessible Microsoft Office Documents
• Extract Names from a Cell with an Excel Formula

View 30 articles

Teaching Learning and Research (159)

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• Faculty: Access Your Course Feedback
• Customize Your Course Feedback Questions
• Overview of Course Feedback
• Learn about Google Jamboard
• Students: Manage the Program Plan in ASK (Summary)

View 159 articles

Technical Systems (20)

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• Zoom H6 Recorder
• Chrome Books Laptops
• Sony Handicam HDR-CX675
• Add Alt Tags to Images in Your Articles
• Use the SSH Gateway

View 20 articles

Troubleshooting (4)

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• Zoom Displaying Participant Name Incorrectly Solution
• PCI 2018 - Troubleshooting Documentation
• Slow/Spotty Network performance
• Unable to connect to a specific website/blog

View 4 articles

Web and Online Media (98)

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• Creating Personal Bookmarks in Panopto Videos
• Click title above to see Sub-categories
• Adding and Formatting Tables
• Add a Video in BrownSites 2.0
• Add Images in BrownSites 2.0

View 98 articles

Video and Audio (43)

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• Zoom F1 Recorder
• Brown Meeting Spaces: Standards
• IT Service Center Loaner Equipment: Logitech Conference Cam Connect
• Service Center Loaner Rental Agreement
• IT Service Center Loaner Equipment: Portable PA Speaker

View 43 articles