Webex is a softphone application that allows you to place and receive calls from a Brown University telephone number through your mobile device or computer. 

Webex is available to all Brown University faculty, staff, and researchers.

Below, you’ll find a list of knowledge articles organized by topic so that you can learn more about this service.

Getting started 

• Install the Webex Calling app 

Managing your settings 

• Access Webex Calling services in User Hub
  
• Update your Display Name 
• Set your pronouns 
• Change the color theme 
• Change your audio settings 
• Change your video settings 
• Add someone to your Contacts list

• Managing incoming calls 

• Turn off notifications for incoming calls 

• Set your quiet hours 

• Forward your phone calls 

Calling using Webex Calling 

• Call anyone with a phone number 

• Put a phone call on hold 

• Transfer a phone call 

• Start a conference call 

• Webex App with multiple lines

Managing missed calls and voicemail

• View call history 

• Listen to your voice messages

• Manage voicemail 

• Set or reset your voicemail PIN

Troubleshooting

• Open a ticket - (Please provide username and telephone number when opening a ticket)