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Unable to connect to a specific website/blog - Knowledgebase / Troubleshooting / Network Issues - OIT Service Center

Unable to connect to a specific website/blog

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If you are unable to connect to a specific website/blog please try the following steps:


1. Verify you have the right URL

2. If you are using a bookmark please open a new web tab or an incognito window and type in the URL

3. Clear the cookies and cache in your browser https://ithelp.brown.edu/kb/articles/795

4. Try to access the site in a different web browser.


If the website/blog is still inaccessible please submit a service request via email help@brown.edu or visit https://ithelp.brown.edu/new-ticket 

Please provide the following information.

Your Brown Username

Url of website/blog

Blog owner

List troubleshooting steps (Steps 1-3 above)

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Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

https://it.brown.edu/get-help

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.