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Teaching and Learning Tools Support - Knowledgebase / Teaching Learning and Research - OIT Service Center

Teaching and Learning Tools Support

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* Official system of record
* Final grades / Transcripts
* Course Email Lists

Faculty & Student Support:
registrar@brown.edu  help@brown.edu 
Banner for Faculty
Banner for Staff
Banner for Students

Courses@Brown (CAB)* Course search
* Student registrations
* Instructor management of overrides
Faculty & Student Support:
registrar@brown.edu  help@brown.edu 
Courses@Brown Guides
CourseTools* Upload syllabi (to appear in CAB)
* Request course related tools like Canvas
Faculty Support:
dld@brown.edu
CourseTools.brown.edu GuidesIf your courses are not listed in CourseTools, then you will need to contact your departmental course offering builder or the registrar’s office
Google Sites* Website contentFaculty & Student Support:
help@brown.edu
Additional Faculty Support:
dld@brown.edu (academic use cases only)
Google Sites Help Guides
Qualtrics* SurveysFaculty & Student Support:
help@brown.edu 
Contact Qualtrics Support
Qualtrics Guide
Canvas & Integrated Tools
Canvas * Share course materials
* Communicate with students
* Assign/Collect student work
Faculty & Student Support:
24/7 Support:  support@instructure.com 
(or click Help within Canvas)
Additional Faculty Support:
dld@brown.edu 
Canvas Guides (Brown)
Canvas Vendor Guides

Atomic Search / Atomic Journals* Atomic Search: tool for faculty to search their Canvas course content
* Atomic Journals: student journaling application
Faculty Support:
dld@brown.edu
Faculty & Student Support:
Vendor: support@atomicjolt.com

Atomic Journals Guide
Brown LibGuides* Hosting content that is curated/managed by librarians

Faculty Support:

Adding to Canvas:  dld@brown.edu

Managing/Editing Content:  libweb@brown.edu

Access Brown LibGuides
Course Feedback (Watermark; formerly EvaluationKit)* End of term course evaluation surveys

Faculty & Student Support:

Technical Support: help@brown.edu

Other Questions: course_feedback@brown.edu 
Watermark Instructor Guides (vendor)
Course Reserves* Collecting, managing, and serving reserves content provided through the libraryFaculty & Student Support:
rock-reserves@brown.edu 
Course Reserves Guide
Ed Discussion* Asynchronous discussions
* Additional functionality for running coding language snippets
* Image annotation, LaTeX, and anonymous capabilities
Faculty Support:
dld@brown.edu
Faculty & Student Support:
Vendor:  support@edstem.org
Ed Discussion Guide
ExamSoft* Online exams for Med StudentsFaculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor:  Contact ExamSoft Support
Exam Makers: https://community.examsoft.com/s/
Exam Takers: https://help.examsoft.com/s/ 
Available only to Alpert Med School courses
GoReact* Online video annotationsFaculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor: support@goreact.com
GoReact GuideLimited license availability 
Gradescope* Online assignments & exams with advance rubric scoring
* Ideal for large courses with many graders
Faculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor: help@gradescope.com
Gradescope Guides
Harmonize* Asynchronous discussions
* Additional functionality for milestone dates/grade and automated grading options
Faculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor: support@harmonizelearning.com
Harmonize Guides
Hypothesis* Social annotation tool
* Can be used on external content as well as content store in Canvas Files.
Faculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor: support@hypothes.is
Hypothesis Guides
iSEEK* Advanced search tool used by Alpert Medical School to find and track curriculum objectivesFaculty Support:
dld@brown.edu 

Med School only
Media Library (Panopto)* Audio/Video streaming service
* Lecture capture
* Video content creation
* Providing online movie course reserves (along with the Course Reserves tool)
Faculty & Student Support:
 media_services@brown.edu 
Media Library / Lecture Capture Guides
NameCoach* Providing name pronunciation via voice recording
* Provide preferred pronouns
For events and non-Canvas uses: help@brown.edu 
Canvas integration only:
Faculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor: Contact NameCoach Support
NameCoach Guides
Peerceptiv* Peer-to-peer feedback tool
* Peer grading via instructor provided rubrics
Faculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor: Contact Peerceptiv Support / support@peerceptiv.com
Peerceptiv Vendor GuidesLimited pilot will expand in Spring 2024
Slack* Messaging app
* Course and/or small group discussions
Faculty & Student Support:
help@brown.edu
Faculty Support for enabling Slack in Canvas:
dld@brown.edu
Brown University Slack Guides
Slack Course Workspaces Guides
Slack Vendor Guides
AS OF FALL 2023 - Slack is only accessible to academic courses via the Canvas / Slack integration.
TopHat* Polling
* Course/Lecture material sharing
* Quizzing/Assignments
Faculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor: support@tophat.com
TopHat Guide
Turnitin* Student submission similarity checker used via Canvas AssignmentsFaculty Support:
dld@brown.edu 
Faculty & Student Support:
Vendor: Contact Turnitin Support
Turnitin Guide
Zoom* Video communications
* Meetings & synchronous lectures
* Recording lectures
Faculty & Student Support:
media_services@brown.edu 
Faculty Support for enabling Zoom in Canvas:
dld@brown.edu 
Zoom Guide
Publisher Content
Cengage Learning MindLinks* Interacting with Cengage publisher contentFaculty & Student Support:
 Contact Cengage Support

Faculty:  Please work with the Brown University Bookstore (textbooks@brown.edu) before contacting a publisher or setting up content.
Macmillan Learning* Interacting with Macmillan publisher content
Faculty & Student Support:
customer.success@macmillan.com

McGraw-Hill Connect* Interacting with McGraw-Hill publisher content
Faculty & Student Support:
Contact McGraw-Hill Support

Pearson* Interacting with Pearson publisher content
Faculty & Student Support:
Contact Pearson Support

RedShelf* Accessing digital textbooks
Faculty & Student Support:
Contact RedShelf Support

W.W. Norton* Interacting with W.W. Norton publisher content
Faculty & Student Support:
Contact W.W. Norton Support

Other
Authentication or Brown ID access problems
help@brown.edu 

Hardware / Computer Support
help@brown.edu 

Software Support (Including but not limited to Microsoft & Adobe products)
help@brown.edu Software Catalog
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Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

https://it.brown.edu/get-help

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.