| Tool | Used for... | Brown Support Contact | Documentation | Notes |
| Banner | * Official system of record | Faculty & Student Support: [email protected] [email protected] | Banner for Faculty Banner for Staff Banner for Students | |
| Courses@Brown (CAB) | * Course search * Student registrations * Instructor management of overrides | Faculty & Student Support: [email protected] [email protected] | Courses@Brown Guides | |
| CourseTools | * Upload syllabi (to appear in CAB) * Request course related tools like Canvas | Faculty Support: [email protected] | CourseTools.brown.edu Guides | If your courses are not listed in CourseTools, then you will need to contact your departmental course offering builder or the registrar’s office |
| Google Sites | * Website content | Faculty & Student Support: [email protected] Additional Faculty Support: [email protected] (academic use cases only) | Google Sites Help Guides | |
| Qualtrics | * Surveys | Faculty & Student Support: [email protected] Contact Qualtrics Support | Qualtrics Guide | |
| Canvas & Integrated Tools | ||||
| Canvas | * Share course materials * Communicate with students * Assign/Collect student work | Faculty & Student Support: 24/7 Support: [email protected] (or click Help within Canvas) Additional Faculty Support: [email protected] | Canvas Guides (Brown) Canvas Vendor Guides | |
| Atomic Search / Atomic Journals | * Atomic Search: tool for faculty to search their Canvas course content * Atomic Journals: student journaling application | Faculty Support: [email protected] Faculty & Student Support: Vendor: [email protected] | Atomic Search Guides Atomic Journals Guides | |
| Brown LibGuides | * Hosting content that is curated/managed by librarians | Faculty Support: Adding to Canvas: [email protected] Managing/Editing Content: [email protected] | Access Brown LibGuides | |
| Course Feedback (Watermark; formerly EvaluationKit) | * End of term course evaluation surveys | Faculty & Student Support: Technical Support: [email protected] Other Questions: [email protected] | Watermark Instructor Guides (vendor) | |
| Course Reserves | * Collecting, managing, and serving reserves content provided through the library | Faculty & Student Support: [email protected] | Course Reserves Guide | |
| Ed Discussion | * Asynchronous discussions * Additional functionality for running coding language snippets * Image annotation, LaTeX, and anonymous capabilities | Faculty Support: [email protected] Faculty & Student Support: Vendor: [email protected] | Ed Discussion Guide | |
| ExamSoft | * Online exams for Med Students | Faculty Support: [email protected] Faculty & Student Support: Vendor: Contact ExamSoft Support | Exam Makers Exam Takers | Available only to Alpert Med School courses |
| GoReact | * Online video annotations | Faculty Support: [email protected] Faculty & Student Support: Vendor: [email protected] | GoReact Guide | Limited license availability |
| Gradescope | * Online assignments & exams with advance rubric scoring * Ideal for large courses with many graders | Faculty Support: [email protected] Faculty & Student Support: Vendor: [email protected] | Gradescope Guides | |
| Harmonize | * Asynchronous discussions * Additional functionality for milestone dates/grade and automated grading options | Faculty Support: [email protected] Faculty & Student Support: Vendor: [email protected] | Harmonize Guides | |
| Hypothesis | * Social annotation tool * Can be used on external content as well as content store in Canvas Files. | Faculty Support: [email protected] Faculty & Student Support: Vendor: [email protected] | Hypothesis Guides | |
| iSEEK | * Advanced search tool used by Alpert Medical School to find and track curriculum objectives | Faculty Support: [email protected] | Med School only | |
| Media Library (Panopto) | * Audio/Video streaming service * Lecture capture * Video content creation * Providing online movie course reserves (along with the Course Reserves tool) | Faculty & Student Support: [email protected] | Media Library / Lecture Capture Guides | |
| NameCoach | * Providing name pronunciation via voice recording * Provide preferred pronouns | For events and non-Canvas uses: [email protected] Canvas integration only: Faculty Support: [email protected] Faculty & Student Support: Vendor: Contact NameCoach Support | NameCoach Guides | |
| Peerceptiv | * Peer-to-peer feedback tool * Peer grading via instructor provided rubrics | Faculty Support: [email protected] Faculty & Student Support: Vendor: Contact Peerceptiv Support / [email protected] | Peerceptiv Vendor Guides | Tool retiring after Spring 2026 |
| Slack | * Messaging app * Course and/or small group discussions | Faculty & Student Support: [email protected] Faculty Support for enabling Slack in Canvas: [email protected] | Brown University Slack Guides Slack Course Workspaces Guides Slack Vendor Guides | AS OF FALL 2023 - Slack is only accessible to academic courses via the Canvas / Slack integration. |
| TopHat | * Polling * Course/Lecture material sharing * Quizzing/Assignments | Faculty Support: [email protected] Faculty & Student Support: Vendor: [email protected] | TopHat Guide | |
| Turnitin | * Student submission similarity checker used via Canvas Assignments | Faculty Support: [email protected] Faculty & Student Support: Vendor: Contact Turnitin Support | Turnitin Guide | |
| Zoom | * Video communications * Meetings & synchronous lectures * Recording lectures | Faculty & Student Support: [email protected] Faculty Support for enabling Zoom in Canvas: [email protected] | Zoom Guide | |
| Publisher Content | ||||
| Cengage Learning MindLinks | * Interacting with Cengage publisher content | Faculty & Student Support: Contact Cengage Support | Faculty: Please work with the Brown University Bookstore ([email protected]) before contacting a publisher or setting up content. | |
| Macmillan Learning | * Interacting with Macmillan publisher content | Faculty & Student Support: [email protected] | ||
| McGraw-Hill Connect | * Interacting with McGraw-Hill publisher content | Faculty & Student Support: Contact McGraw-Hill Support | ||
| Pearson | * Interacting with Pearson publisher content | Faculty & Student Support: Contact Pearson Support | ||
| RedShelf | * Accessing digital textbooks | Faculty & Student Support: Contact RedShelf Support | ||
| W.W. Norton | * Interacting with W.W. Norton publisher content | Faculty & Student Support: Contact W.W. Norton Support | ||
| Other | ||||
| Authentication or Brown ID access problems | [email protected] | |||
| Hardware / Computer Support | [email protected] | |||
| Software Support (Including but not limited to Microsoft & Adobe products) | [email protected] | Software Catalog | ||
See our availability
https://it.brown.edu/services/oit-service-center
Walk-ins Welcome! Appointments recommended.
For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.