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Set Up Two-Step Verification If Auto-Enrollment Occurs - Knowledgebase / Accounts and Passwords / Two-Step Verification - OIT Service Center

Set Up Two-Step Verification If Auto-Enrollment Occurs

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Two-Step Verification is a security feature for your Brown account. For context, see general information about Two-Step Verification at Brown.

What is Auto-Enrollment?

When you are required to use Two-Step Verification but you haven't yet set it up, you are prompted to enroll when you log in to a Brown service that uses single sign on, such as MyAccount, Self-Service Banner, or Canvas.

You will be unable to proceed until you add a device that is currently accessible to you, as described below. Simply follow the prompts to add a phone (any type) or tablet. If you do not have a device like a phone with you and are locked out of your account, contact the IT Service Center for help.

First: Get to the Two-Step Enrollment Screen

Do you see the image below when trying to log into a Brown service? If not, you can trigger it by going to a page that requires login, for example:

If you are not prompted to enroll in Two-Step when you visit a link like that, it could be that it's not (yet) required for your account! For example, incoming Brown first-years will only start seeing this prompt on June 1st.

Second: Add a device

Important: you must add a device that is currently accessible to you in order to access Brown resources immediately after the setup. For example, don't add your home landline if you aren't at home! If you do not have a reliable cell phone and are worried about using Two-Step, you can pick up a token from the IT Service Center

Step 1: Add a Device

Fill out the questions on the screen based on the device you're trying to add. If you're adding an international number, just put a + in front of your country code when prompted for the number (for example, a German number would start +49). 


If you are adding a smartphone or tablet, you will be prompted to install an app called Duo Mobile and hold the device up to your computer screen to scan a code.


When you see the option below, DO NOT choose the "Automatically send me a..." option. We know it is tempting, but it will prevent you from using "remember me for 30 days," which makes Two-Step SO much easier. Trust us on this one.

Step 2: Continue to Login

To continue to the service you were trying to access (for example, Canvas or Workday), click the "Continue to login" button at the bottom after adding your device. 

You will be prompted to verify with the device you just added. The verification option(s) you see will depend on what device you added. For example, if you installed the app on a smartphone, you could either get a phone call or a push notification.


Step 3: Add Additional Devices in MyAccount

If you have more phone numbers or mobile devices to add, follow the instructions here: Add Phones and Devices for Two-Step Verification in MyAccount. That link also has instructions for generating bypass codes in case you do not have access to your phone or device.

If you have any problems during this process, please contact the IT Service Center.

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Contact the OIT Service Center

Phone: 401-863-4357


Location: Page Robinson Hall - 69 Brown St., Room 510

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Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.