Skip to main content

Troubleshooting Zoom Login Errors within Canvas - Knowledgebase / Phones & Conferencing / Zoom Web Conferencing / Zoom for Teaching and Learning - OIT Service Center

Troubleshooting Zoom Login Errors within Canvas

Authors list

To use Zoom within Canvas, instructors and TAs MUST be logged into Zoom using their Brown account SSO. If you encounter an error accessing Zoom, or if you try to add TAs to a meeting but receive an error, make sure that you and your TAs…

  1. Quit the Zoom application.
  2. Visit brown.zoom.us and log in with your Brown credentials
  3. Go to your Brown email and open the message sent from Zoom
  4. Follow the prompts for your new Brown Zoom account
  5. Open Zoom and sign in with SSO





Helpful Unhelpful

136 of 284 people found this page helpful

Send us a note about this article

Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

https://it.brown.edu/get-help

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.