When delegates send an email on behalf of an account, settings can be set to display, or not display, their email address as well.
Within the delegated account, go to Settings > Accounts > Grant access to your account and change the setting to what's preferred*:
- Show this address and the person who sent it ("sent by …")
- When a delegate sends an email, the recipient will see that the email came from the delegate account and which delegate sent the email. Ex:
FROM: [email protected] (sent by [email protected])
- When a delegate sends an email, the recipient will see that the email came from the delegate account and which delegate sent the email. Ex:
- Show this address only ([email protected])
- The email will appear as though it was sent directly from the account. Ex:
FROM: [email protected]
- The email will appear as though it was sent directly from the account. Ex:
*These settings can only be changed by someone who has password access to the account. If this is for a shared mailbox, this can usually be done by the sponsor or the sponsor can request this change of CAP ([email protected]) if they don't have password access.
Additional info