Request Types

IT Help Request
General IT help: issues related to networking, software, logins, Brown sites and services, etc.
Access Request > Application List
Requests for administrative access to a list of general Brown applications and services.
Access Request > Coeus Access Request
Requests for administrative access to the Coeus application.
Access Request > Cognos Analytics Access Request
Requests for administrative access to the Cognos application.
Access Request > InfoEd Access Request
Requests for administrative access to the InfoEd application.
SUPPORT: Coeus/InfoEd
Requests for support with the Coeus or InfoEd application; not meant for access requests.

Workday Ticket (Help & Reports)

Requests for issues with the Workday application and reports; not meant for access requests.
RAIS Report Request Requests for reporting from the Coeus or InfoEd application; not meant for access requests.
Business Service Change Request Requests to CIS for a change in an administrative application or service. More information here.

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