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Request Types - Knowledgebase / Desktop Computing and Printing / Support - OIT Service Center

Request Types

Authors list
IT Help Request
General IT help: issues related to networking, software, logins, Brown sites and services, etc.
Access Request > Application List
Requests for administrative access to a list of general Brown applications and services.
Access Request > Coeus Access Request
Requests for administrative access to the Coeus application.
Access Request > Cognos Analytics Access Request
Requests for administrative access to the Cognos application.
Access Request > InfoEd Access Request
Requests for administrative access to the InfoEd application.
SUPPORT: Coeus/InfoEd
Requests for support with the Coeus or InfoEd application; not meant for access requests.

Workday Ticket (Help & Reports)

Requests for issues with the Workday application and reports; not meant for access requests.
RAIS Report Request Requests for reporting from the Coeus or InfoEd application; not meant for access requests.
Business Service Change Request Requests to CIS for a change in an administrative application or service. More information here.
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Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

https://it.brown.edu/get-help

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.