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Troubleshoot Issues with Rosetta Stone - Knowledgebase / Teaching Learning and Research / Rosetta Stone - OIT Service Center

Troubleshoot Issues with Rosetta Stone

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  • If the website times out after a period of time, it will ask you for a username and password to reauthenticate.  However, because we are using Brown’s Single Sign On (SSO) system, your Brown password will not work with the Rosetta Stone Prompts.  If you experience a session timeout, you will need to log in again by visiting the log in link for your population:

     - Link for current faculty / staff / studentshttp://rosettastone.brown.edu
     - Link for alumnihttps://alumni.brown.edu/Alumni/Home/RosettaStone

     
  • The Change Password link does not work because we are using Brown’s Single Sign On (SSO) system. If you want to change the password for your Brown username, you can do so at http://brown.edu/myaccount.

Getting Help

Online help articles are available on Rosetta Stone's support page. If you are unable to log in to Rosetta Stone, please contact the IT Service Center.

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Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

https://it.brown.edu/get-help

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.