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Request to be Reimbursed for MyPrint Issues - Knowledgebase / Desktop Computing and Printing / MyPrint - OIT Service Center

Request to be Reimbursed for MyPrint Issues

If you are a student and encounter a printing issue using MyPrint, OIT will refund the cost of a problem print due to a mechanical problem with the printer, or a problem with the printing system. Refunds will not be issued to users who print the wrong document or have their document incorrectly formatted.  

To obtain a refund, please contact the IT Service Center within a few days of your problem print and let us know this information:

  • Your name or Brown username
  • The date and approximate time of your problem print job(s)
  • The filename(s) of the problem print jobs. (If you don't know the name, tell us the approximate number of pages and whether it was a color or black-and-white print.)

We will review and refund your problem print during regular Service Center hours. The refund will be applied back directly to your MyPrint funds for future use.

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Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

See our availability

https://it.brown.edu/get-help

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.