This is a known issue affecting some users. We suggest performing the following steps in the order listed:

a. Update Chrome: click on the 3 dots (see screenshot below) > Settings > About Chrome (on the left navigation).  Chrome will check itself for updates.  Run any that it finds (you may need to restart Chrome).

b. From the Settings page, click on Extensions, and turn Virtru off (no need to remove it, just toggle it off). 

c. Quit Chrome and re-launch it.

d. Work with it for a little bit -- check the searching (it should work).

e. Only Re-enable Virtru in your extensions  when you need to open or compose an encrypted email.