Skip to main content

Cognos Analytics Data Refresh Schedules & Maintenance Window - Knowledgebase / Business Systems / Cognos Analytics - OIT Service Center

Cognos Analytics Data Refresh Schedules & Maintenance Window

Authors list

During non-business hours, the Office of Information Technology (OIT) refreshes data and may perform system maintenance.

You should not schedule or subscribe to a report during the times on this page, as the run may fail or not run at all.

Tip: As a suggestion, schedule or subscribe to reports after 8:00 AM to avoid the data refresh schedules and maintenance windows. Your reports will likely be ready for you when you start your day at 8:30 AM.

Maintenance Window

This is when OIT reserves to take Cognos Analytics Production offline for maintenance. OIT is not usually performing maintenance during these times.

When planned maintenance will result in an outage, OIT will email you ahead of time. You can also subscribe to Statuspage to receive service alerts for Cognos Analytics and other applications.

Users Affected


Impact on Records

All users

Sundays: 5 AM–Noon

Weekdays:  5 AM–8 AM

Saturdays: 3:30 AM–8 AM

While maintenance is being performed, reports or jobs scheduled during this window will fail or not run.


Data Refresh Schedules

The following table lists the windows when OIT refreshes data sources used by Cognos Analytics Production. These occur regularly—OIT will not notify you each time they run.

Use the table below to determine when to avoid scheduling reports to run for the package(s) you report against.

Tip: You can determine what package your report uses in the report properties, on the Report tab under Source. 


Affected users and reporting packages 

ScheduleRun time

During this window, schedules and subscriptions will...

Event Scheduling*Users:
•25Live reporting users
•Academic Technology Reports users
•Academic Technology services
•Event Scheduling*

4:30 AM (except Saturdays)
3:00 AM on Saturdays

1 minrun, but data may be inaccurate or incomplete

*Note: This includes ODS data items in certain query subjects. Reports with these data items are affected by the ODS (Banner) Refresh and ODS (Banner) Load windows below.

C-CURE transactions loadUsers: Brown Card Entrance Activity folder users
Package: C-CURE Transactions
2nd day of the month at 2:00 AM5 minrun, but data may be inaccurate or incomplete
Coeus Load

Users: Coeus reporting users
•Conflict of Interest
•Lab Animals
•Sponsored Projects
11:00 PM–midnight

60 min    

be terminated or not run
Info Ed Security ETL
Users: InfoEd Security Reports Users
Package: InfoEd Security
3:00 AM daily
6 minutes
ODS (Banner) Refresh*


•Banner reporting users

•Academic Technology Reports users

•Academic Technology services

•Accounts Receivable*


•Continuing Education*

•Course Evaluation

•Course Proposal

•Course Proposal (Departmental)

•Event Scheduling (only certain query subjects include ODS data)


•Faculty Appointments (course offering data)

•Financial Aid*


•GSIM Post 2015


•Registration Override Requests*


•Student (Departmental)

Sunday–Friday at 11:00 PM3.5 hrs

be terminated or not run

ODS (Banner) Load*Saturday at 5:00 PM9 hours

be terminated or not run

*NOTE: Packages with an asterisk also contain Banner real-time data, which is refreshed every 30 minutes (:15 and :45 minutes past the hour). This does not adversely affect scheduled reports and can be ignored when you specify a schedule run time.

Person Information load
Users: Brown Card Entrance Activity folder users
Package: C-CURE Transactions
Monday–Saturday at 3:30 AM
3 min
run, but data may be inaccurate or incomplete
Workday Academics Load

Users: Faculty Affairs Reports Users

•Faculty Appointments

4:30 AM daily
2 min
run, but data may be inaccurate or incomplete


Why don't I see a data refresh schedule for my package?

Some packages are not refreshed because:

  • they report directly against live Production data
  • the data does not change, like historical data from legacy systems

See Package Data Sources & Refresh Schedules for details about a specific package.

Data Refresh Schedules for Non-Production Environments

If you work in Cognos Analytics QA or Development, see data refresh schedules for non-production environments.

Helpful Unhelpful

4 of 35 people found this page helpful

Send us a note about this article

Contact the OIT Service Center

Phone: 401-863-4357


Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.