To give business users and Deskpro agents visibility into Business Service Change Requests, a Change Request Dashboard (login required) is available to staff.
When you open the dashboard, default filters are applied.
Use filters to limit your request results.
You can search for a keyword(s) in data across available dashboard columns (Subject, Category, Submitted by, and so on).
Choose Columns to Display
To select (or deselect) a column to appear in your results, click a Toggle column. Grey indicates a selected column.
View Request Details
Click a request in the results (any column value) to view a request details.
NOTE: Request communication (replies and notes) does not appear in this interface.
Open a Request in Deskpro
If you are a Deskpro agent, you will see an icon you can click to open the request in Deskpro.
Questions or Suggestions?
Email CIS-BSCR@Brown.edu with questions or suggestions.
If you're having a problem with the Change Request Dashboard, open a support request.