Skip to main content

Using DocuSign at Brown - Knowledgebase / Business Systems / DocuSign - OIT Service Center

Using DocuSign at Brown

Authors list

Brown's DocuSign service has launched, and active faculty/staff/students are now able to e-sign DocuSign documents directly with your Brown credentials. Faculty and staff can also get "sending" permissions added to your account by taking a short Workday course. The course demonstrates what types of forms can be used in DocuSign, and sends you to the correct resources if your form is actually a University contract.

Logging in with a "signing account"

To use DocuSign as a signer, all you need to do is go to https://docusign.com. From that page, choose "log in", and enter your Brown email address when prompted. The following screen will prompt for a password, or allow you to "use company login". 

If you click the blue "use company login" button, you'll be redirected to Brown's standard shibboleth login screen, and you can authenticate with your Brown Username and password to log in to DocuSign.

Upgrading to a "sending account"

If you are staff or faculty, you can upgrade your DocuSign account to have "sending" permissions. This will allow you to send documents and create templates for use in your department or area. To start the process, after you've logged in with your Signing Account, please take the "An Introduction to DocuSign at Brown" course inside of Workday. You will be asked to complete a 10-minute course on "what is a contract" and learn what approvals are needed before you create a contract, When you complete the Workday training, your DocuSign permissions will be automatically upgraded in under 30 minutes. (You will need to quit and restart the DocuSign program for the upgrade to be visible to you.)

To confirm you have "sending" rights, you will see "Templates" as part of your top navigation bar. Brown DocuSign accounts with only "signing" rights will not have the Templates section available to you.

To get started with sending documents, the DocuSign article https://support.docusign.com/en/articles/How-do-I-get-signatures-on-a-document-New-DocuSign-Experience is a good primer on how to use the service.

Getting support for your DocuSign use

DocuSign has a robust help site at https://support.docusign.com, with numerous documents, videos, and guides on how to use the service. As Brown rolls DocuSign out more widely, internal documents will be created and added to the knowledgebase. 

The Brown IT Service Center can provide information about service eligibility, and assist with basic functionality issues. Beyond that, they can escalate to the DocuSign service team, who can answer some questions or refer to a technical representative from Docusign.


Helpful Unhelpful

23 of 71 people found this page helpful

Send us a note about this article

Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

https://it.brown.edu/get-help

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.