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Use the Facilities Mobile App (Planon Live) to Report Residence Hall Issues - Knowledgebase / Web and Online Media / Facilities Mobile App - OIT Service Center

Use the Facilities Mobile App (Planon Live) to Report Residence Hall Issues

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Install and Configure the Planon Live App

  1. Download the Planon Live app in your device's app store:
       





  2. Open the app and enter https://planon.brown.edu into the Company URL field
  3. Enter your Brown Username / Password to log in.

Report a Residence Hall Issue to Facilities 

  1. From the bottom menu, select the Scan button
  2. With your phone camera, scan the QR code on a residence hall room or restroom
  3. Select Res Hall Facilities Request
  4. Provide the request information about your issue.


Get Help

Have questions about a service request or need to report an emergency?
Contact Facilities' Service Response Center at (401) 863-7800

Need technical assistance? Contact the IT Service Center.

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Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

https://it.brown.edu/get-help

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.