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Update Your Ticket with the IT Service Center - Knowledgebase / Desktop Computing and Printing / Support - OIT Service Center

Update Your Ticket with the IT Service Center

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Update Via Email

When a ticket is created for you, you should receive an email about its creation. Replying to the email will update your ticket. You can re-open Resolved tickets up to one year after resolution.

Update Via User Portal

If you are a Brown faculty, staff, or student, there should be a link to your ticket in the emails you're receiving. You can click on the link to access your ticket in the user portal. Or you can go to, click Login at the top, and click on  Requests. Here you can view all your open and closed tickets. You can also update/resolve/respond from here as well.

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Contact the OIT Service Center

Phone: 401-863-4357


Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.