Known Issues in Cognos Analytics

The following table lists known issues in Cognos Analytics 11.1.7.

FunctionalityDescriptionIssue ID

External Data

In trying to connect to an external data source, after selecting the Excel file, the OK button doesn’t respond and remains greyed out.

Workaround: Save the Excel file as .xls (from .xlsx) and then the OK button will accept the external data.



Existing Jobs fails to open with "Failed to retrieve job steps” error. This occurs when the link to an underlying report within the job step definition is broken.

Workaround: Contact the Business Intelligence Team for help if you encounter this error. 


resolved in 11.1.7 fix pack 2

My schedules and subscriptions

In My schedules and subscriptions, Run once only works for one report and then doesn’t respond for subsequent reports.

Workaround: Refresh the browser tab, and then use Run once again


resolved in 11.1.7 fix pack 2

Report authoring

When adding a data source to a report from the Data folder, the Packages folder shortcut is missing.

Workaround: Navigate to the Packages folder from the Team content icons. OR Instead of adding the data source in report authoring, on the navigation bar, click the Data folder icon, then click Packages, and then for the package you want to work with click … (More), and then select Create report.


Running reportsWhen running a report interactively to the screen, for longer running reports, the "Working" message and Cancel button are missing.PH32081
Running reportsWhen you run a report in the background to be delivered by email and do not edit email options, the report fails with the following error.
CNC-DS-0015 Error extracting options.

Workaround: On the Run as screen, after you select Send report by email, notice that says "No recipients." Click Edit options and this will add you as the recipient, and then you can run the report successfully.
SchedulesIn report properties, unable to click Use my credentials link to take ownership of a schedule.

Workarounds: Either delete the existing schedule and create a new schedule or contact the Business Intelligence Team ( for help changing the owner of a schedule.
Whitelisting email domainsWhitelisting does not work (this is an administrator feature)

Workaround: None

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