The Windows BitLocker recovery screen will appear when there is a significant change to the BIOS or an internal storage device has been removed from the computer and used on a different computer. This screen will provide you with a recovery key id to unlock the drive.

Brown offers two different methods for retrieving BitLocker recovery keys, depending on the configuration of computer in use.

Recommended Method

1. Note the sequence that follows "Recovery key ID:"
2. On a second device, navigate to: myaccount.microsoft.com
3. Sign in with your Brown Microsoft account
4. Click Devices
5. Click on device by name
6. Click "View BitLocker Keys" button 
7. Click "Show recovery key" (that matches the key ID sequence shown in the BitLocker recovery screen)
8. Enter the provided recovery key on the BitLocker recovery screen of the affected device

Alternative Method

1. Note the sequence that follows "Recovery key ID:"
2. On a second device, connect to the Brown network (use VPN if off campus)
3. Navigate to: https://bitlocker.brown.edu
4. Login using your Brown username and password
5. Accept the notice and click the check box towards the bottom of the screen
6. Once successfully logged in you will be presented with this screen: 
7. Enter “Recovery Key ID” within the bitlocker portal (using all characters including dashes)
8. Enter the provided recovery key on the BitLocker recovery screen of the affected device