This article contains steps for initializing, using, and customizing your voicemail account.
Access Numbers:
To access voicemail: 401-863-9000 (or dial 3-9000 from a campus phone)
Request Voicemail
To apply for a voicemail box please send an email to voicemail@brown.edu and supply your name and phone number. Within two business days, you will receive an email with instructions and a pin.
Initialize Your Mailbox
Before you you can receive voicemail messages, you must first initialize your mailbox.
- After calling in, the system will explain the process and walk you through setup, step-by-step.
- Your Mailbox ID is your 5-digit extension.
- The default PIN will be distributed by Telecom when your new voicemail box is created (see "Request Voicemail" above). After entering the PIN, press #.
- Speak your first and last name when prompted to record your name for the university directory.
- Record your standard voicemail greeting that callers will hear when you do not answer your phone.
- Set your PIN number to use when you log in to your voicemail.
Receiving Voicemail Messages by Email
Note: By default, the voicemail system will send you an email whenever you receive a new voicemail message. The wav file of the recorded message will be attached. If you would like to turn this feature off, please send an email to telecom@brown.edu. Similarly, if you would rather stop getting voicemail on your phone and only receive it by email, contact telecom@brown.edu.
Voicemail Commands
Main Menu
1. Play New Voicemail
2. Send Voicemail Message
3. Review Saved Messages
4. Setup Options
* Exit
Commands While Listening to a Message
1. Rewind Message
2. Pause Message
3. Fast Forward Message
4. Slow Playback
6. Fast Playback
7. Delete
9. Save
0. Help
# End
* Return to Main Menu
Commands After Listening to a Message
1. Rewind Message
4. Slow Playback
5. Message info
6. Forward
7. Delete
8. Reply
9. Save
0. Help
# End
* Return to Main Menu
Setup Options
1. Preferences
2. Message Settings
3. Greetings
* Return to Main Menu
Customizing your Voicemail Account (Away Messages)
You may record up to 6 Alternate Greetings to play instead of your Standard Greeting.
- When logged in to your voicemail, choose Option 4 for Setup, then Option 3 to Manage Your Greetings.
- You can set your Out of Office message to turn off and on based on a schedule. The system will ask you if you wish to apply an end date when you select an alternate greeting.
Forwarding a Voice Message
After you have listened to the message, press 6 to Forward that message to another voicemail user.
