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Getting Started with Pinnacle + User Guide 2025 - Knowledgebase / Business Systems / Pinnacle - OIT Service Center

Getting Started with Pinnacle + User Guide 2025

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Pinnacle is a system used by OIT to bill some departments.  Please view the Pinnacle user guide attached to this article for details on how to use Pinnacle. 

If you don't yet have Pinnacle access, you can request access online.

You can log in to Pinnacle with your Brown username and password.

NOTE: Please use Google Chrome to access Pinnacle.

For more information on OIT Billing, please visit our website.

For questions about your OIT charges or account changes, please submit a ticket.

For all other questions, contact oit-billing@brown.edu.


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Contact the OIT Service Center

Phone: 401-863-4357

Email: help@brown.edu

Location: Page Robinson Hall - 69 Brown St., Room 510

See our availability

https://it.brown.edu/services/oit-service-center

Walk-ins Welcome! Appointments recommended.

For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.