Help Desk Bitlocker Key Lookoup

How to Recover Bitlocker Recovery Key Using Help Desk Portal



  1. Go to: https://bitlocker.brown.edu/helpdesk using any type of browser

  2. Enter your AD credentials as shown below to login to the portal

 

 

3.  Select “Drive Recovery” once logged in

 

 

4.  Enter the user domain which is “AD”

5.  Enter the user ID (username)

6 Enter the first 8 characters of bitlocker of the Key ID

 

7.  Use “Drive Recovery Key” to unlock system



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