- Perform a remote wipe, if possible.
- If it's a Brown device: notify the Telecommunications Office immediately (telecom@brown.edu, 401-863-2007).
- If a personal device: contact your service provider to report a lost or stolen mobile device and to suspend your service.
- Login and change your Brown and Gmail passwords.
- If any PII, contact ISG@brown.edu as soon as possible.
- If on campus, file a police report with Public Safety. If not, file a report with the local police and notify DPS as well.
- If you had Computrace or similar other tracking software installed, contact the company. If software such as Lookout or Webroot, activate its tracking function.
- Notify credit card companies and banks.
- Begin to monitor your accounts.
- Register the information you have about the laptop/device with the National Stolen Computer Registry (stolencomputers.org/).
See our availability
Walk-ins Welcome! Appointments recommended.
For reserved service for a technical consult or a loaner check-out, you can schedule an appointment here.